Feature Add-on

Dynamic Field Attachment

Increase the information flow in your tickets and articles significantly with the Feature Add-on “Dynamic Field Attachment.” Add dynamic fields of the type attachment, which can store one or many files. Define the maximum size and the maximum amount of attachments. Share pictures, PDF documents, Excel lists and basically any file you want within dynamic fields of articles and tickets.



  • Add attachments wherever you want in the system
  • Have control over how many and which size of attachments your agent should use
  • Possibility to use OTRS as your document management system

Available in Service Package


Target Groups

  • Internal & External IT Service Provider
  • Government Departments
  • Human Resources
  • Sales
  • Customer Service