Feature Add-on

LDAP Password Notifications

This package displays the directory service password expiration policy message that was previously displayed to users only after they logged on to corporate workstations.

Because of the messages, users can keep their passwords up to date so they can avoid having to update them after log in. This is especially important for users, either an agent or a customer user, who need to respond to a ticket in a very short time. In this case, the user can always respond quickly to messages because they do not have to spend valuable minutes updating their expired password.

Notifications can be displayed in several phases, which can be individually configured in the system settings. In the first phase, OTRS informs users via a warning message a few days before the password expires, telling them how many days are left until it needs to get changed.

If companies provide a separate website for updating passwords, it is possible to configure notifications with a link to that website so that users can update their expiring passwords for the notification immediately.


  • Agents and customer users are informed about the required password changes.
  • No time is wasted due to expired passwords.
  • Always a quick response.

Target Groups

  • External IT
  • Internal IT
  • Any company that uses directory service
  • Customer service organizations having many partners or suppliers
  • External IT service providers
  • Call centers
  • Sales departments and sales companies
  • Advertising or communications agencies