Feature Add-on
Ready2Adopt ITSM Processes
Use the following predefined processes in the IT Service Management disciplines of service design, service operation and service transition:
Service Design:
- Availability Management (proactive)
- Availability Management (reactive)
- Catalog Management
- Continuity Management
- Service Design Coordination (individual design)
- Service Level Management
- Supplier Management
Service Operation:
- Access Management
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment Management
- Service Validation and Testing
Service Transition:
- Change Evaluation
- Knowledge Management
- Release and Deployment Management
- Service Asset and Configuration Management
- Service Transition Planning and Support