Feature Add-on

Ready2Adopt Processes

Many processes in our everyday working life are standardized and recurring – and thus are ideal for using a process template.
With templates, mistakes can be avoided and tasks can be done faster. Improved quality and efficiency are the result!

The following process templates are available in OTRS:

  • Time off requests
  • Room reservations
  • Office supply requests
  • Travel expenses
  • Complaints about materials


  • Quick execution of routine tasks
  • Error reduction due to predefined processes
  • Time saved on recurring tasks
  • Quality assurance through specified processes
  • Overview of the current status of an edit
  • Automation options

Target Groups

  • Complaint Management
  • Customer Service
  • Facility Management
  • Human Resources