Calendar Resource Planning

Feature Add-on

Calendar Resource Planning

The calendar resource planning feature add-on gives you an operations overview of the entire team. And that’s not all. Dynamic fields, reporting functions and notifications can make your work simpler by allowing you to have individualized calendar views, resource planning per person or team, and selected import options into the calendar.

Additionally, customer and ticket data can be synchronized from a linked ticket into an appointment. This data can then be made available to the agent in the field as an offline local calendar. By linking the calendar entries with tickets, you always have complete details about your appointments on hand.

With pre-defined authorization groups, you can even create shared calendars for select teams. Now, important information, such as meetings or deadlines, are available for all relevant agents.

Visualize which agent has which tasks to perform and how much time is estimated for completing these. Meetings, appointments and simple project planning can now be displayed centrally in OTRS for the entire department.

Benefits

  • Cross-departmental overview of all teams and resources
  • Calendar, resource planning and project planning in one tool
  • Reporting functions and notifications
  • Customer and ticket data also available offline for field service use

Available in Service Package

SILVER

Target Groups

  • Customer Service
  • Facility Management
  • Human Resources
  • IT
  • IT Service Management
  • Logistics
  • Marketing & Public Relations
  • Project Management
  • Sales