Feature Add-on

Web Services

Not only do you use a single instance of OTRS, but you may also use additional OTRS installations and other tools. This can make accessing data inconvenient. Luckily, the following Web Services provide a workaround:

  • Jira connector
  • Bugzilla connector
  • OTRS – OTRS connector


  • All data is centrally accessible in OTRS
  • Execute arbitrary complex mappings through the XSLT mapping module

Available in Service Package



Target Groups

  • Customer Service
  • Development
  • IT
  • IT Service
  • Security Management
  • Service Providers