Upgrade to the current OTRS – without starting over.
- Free migration call + sandbox access included
- Validate workflows and data first—then migrate with confidence
Trusted by teams worldwide – across regulated and high-volume environments
Everything you unlock when you move to the current OTRS
Upgrade from a deprecated 6.x setup to a secure, supported, continuously evolving platform – built for modern service workflows.
Choose SaaS/Managed or self-hosted – match your infrastructure, policies, and sovereignty needs.
Connect OTRS to your ecosystem fast, then automate anything with REST API-powered workflows.
Move to a platform designed for modern security and compliance expectations.
Get immediate access to updates – including critical security releases – plus a living roadmap.
Bring AI into daily operations to speed up triage, reduce manual effort, and improve consistency.
Get expert help when you need it, with 24/7 available for mission-critical environments.
A cleaner, faster experience for agents and customers – driving adoption and speed.
Access the complete OTRS platform, including advanced capabilities like incident remediation and observability.
Modern UI & self-service portal
A better day-to-day experience
Give agents and customers a modern experience with personalization, clearer visibility, and faster navigation – so teams resolve more requests with less friction.
- Personalizable interfaces for agents and customers
- Faster navigation and clearer work context
- Higher adoption across teams
Process automation with BPMS
Standardize outcomes, reduce manual work
Convert your service know-how into structured workflows that guide agents step-by-step. Reduce manual handoffs, prevent missed steps, and keep every request on the right path.
- Predefined processes you can use immediately
- Automate handoffs and approvals
- Improve consistency and governance
REST API & web services
Connect tools, automate workflows
Build reliable integrations to create and update tickets from external events, synchronize data across systems, and automate actions end-to-end – without brittle workarounds.
- Create/modify tickets based on external events
- Synchronize data bi-directionally
- Automate cross-platform workflows
See how teams modernize from ((OTRS)) Community Edition to OTRS
Discover how organizations upgrade to a secure, continuously updated platform – with migration guidance that reduces risk and accelerates time-to-value.
CMDB & relationship-driven ITSM
Add ITSM depth and context
Connect incidents, changes, and services to the configuration items they affect. Understand dependencies, reduce guesswork, and make better decisions with real operational context.
- Track CIs and statuses
- Link assets to tickets and planned changes
- Support impact analysis with dependencies
SLA, escalations & reporting
Control performance, prove results
Keep tickets moving with SLA logic and escalations – then measure outcomes with dashboards and reports that make performance visible to every stakeholder.
- SLA compliance and automated escalations
- Visibility into volume, productivity and performance
- Scheduled reporting in multiple formats
AI-assisted productivity
Work faster with built-in intelligence
Bring AI into daily operations to reduce manual effort and speed up resolution – helping agents triage faster, respond more consistently, and keep knowledge structured.
- AI Classification
- AI Summary
- AI Service Description
Switch to OTRS today
Discover the OTRS Solutions
Choose the solution that fits your use case or combine them on one platform.
Help Desk
Customer Service & Support
IT Service Management
Office Management
HR Management
Cyber Defense – STORM