Do It Your Way: OTRS 8

Fast. Modern. Secure.

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  • ENAV logo in grey color
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Because nobody is like you,
OTRS 8 is your Solution Desk.

OTRS 8 is our newest release, and it’s all about you, personally. OTRS 8 guarantees more fun and employee motivation at work through a large number of personalization options. It’s the best investment in the future of your company.

OTRS 8 can be used as an enterprise service management solution in any department of your business. It’s a breath of fresh air because of its speed, real-time information, maximum flexibility and optimal security.

OTRS 8 – because you and your individual requirements count.

OTRS 8 Modern Interface

Brand-New Modern OTRS 8 Interface

With OTRS 8 service agents and managers can design their workspaces according to their personal work styles:

  • Contemporary controls and optimized user guidance for easy working.
  • Individual layout adjustments at the agent level.
  • Light or dark contrasts and color options? Of course! Complete your profile with an avatar or photo.
  • A personal organizer to individually create, save and manage lists or search results.
  • Scan lists faster with icons and item content previews.
  • Engage with customers via social media.

…and all information is updated in real-time!*

*An OTRS Group global survey in January 2020 among 500 participants in Germany, USA, Mexico, Brazil and Singapore showed that the majority of customer service employees primarily want software that is tailored to their personal needs at work.

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What makes OTRS 8 special?

OTRS 8 service management software comes directly from the manufacturer. Our solution offers a stable and fast tool backed by years of expert product and process experience. OTRS 8 adapts to your needs with many individually configurable functionalities that are supplemented by consulting services and training.

Managed OTRS 8 is a Solution as a Service. With updates and security patches you will always be up-to-date – without any complications. OTRS 8 was developed according to the highest quality standards as well as Privacy and Security by Design principles.

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Discover How Customers Work with OTRS

Would you rather hear what our customers have to say? Read practical examples of how to use OTRS. See what you can achieve and find out why users are so satisfied.

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OTRS enables great customer experiences. Together, we have formed an extraordinary partnership.

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Professional Flight Management, Inc. Delivers High-End Service at Jet-Like Speed.

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IT resources benefit from automated workflows. OTRS has made the work more efficient and less error-prone.

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Users Love OTRS

User input helped OTRS be listed as one of the FrontRunners for IT Help Desk Software.


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*The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of,nor constitute an endorsement by, Gartner or any of its affiliates.

Service Packages

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Service Level
Max. Concurrent Agents
Max. Allowed Storage
50 GB
400 GB
1000 GB
2000 GB
Full Backup
2x per week
1x per day
1x per day
1x per day
Service Level Window (SLW)
Mo - Fr
9 am - 5 pm
excluding holidays
Mo - Fr
8 am - 8 pm
excluding holidays

Let an expert show you OTRS 8 – easy, fast and
free of charge – and see the benefits for your company.

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