WhatsApp integration for your OTRS
WhatsApp is a popular communication channel that has long been used for more than just private use. Most of your customers are familiar with WhatsApp and use this way of communication – also for service requests. Now you can connect WhatsApp to your OTRS for communication, support, and customer service.
Improved customer experience
WhatsApp business integration offers new opportunities for you and your customers. By using your WhatsApp channel in OTRS, your users benefit from more convenient communication, and the customer experience is optimized.
Agents can receive live notifications and respond via messaging in real-time. This allows your support team to manage all customer communication on a single platform.
These are the possibilities offered by the WhatsApp functions in OTRS
The next steps to get started with WhatsApp in OTRS
- Step 1 – Purchase OTRS 8 Managed
- Step 2 – Facebook Business Manager ID
- Step 3 – Configuration and startup
The integration and use of WhatsApp in OTRS are DSGVO-compliant.
Our experts will be happy to help and answer all your questions.