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Service Management
Asset Management
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Technology Management
Task Management
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Services
Product
OTRS
OTRS is a flexible and customizable service management platform
Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
Partners
Become a Partner
OTRS Partners
OTRS Academy
Webinars about OTRS
Public Trainings
Events
  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
  • Trade Fair
OTRS Events
Recent Articles
The Path to Effective Ticket Management
Backlogged tickets, long response times, frustrated customers: without effective ticket...
  • Customer Service
How Enterprise Service Management Improves Service Quality Beyond IT
Internal services should be easy to use. In practice, they...
  • ESM
How to Best Use AI and Automation in the Service Desk
Artificial intelligence and automation are now firmly embedded in modern...
  • AI & Automation, Customer Service
View OTRS Blog
Case Studies with OTRS
Success Stories