• Solutions
  • Use Cases
  • Resources
  • Partners
Contact
Demo
Customer Support
fill 7
DEDE
  • EN
    • DE
    • ES
    • PT
    • HU
    • FR
    • IT
  • EN
    • DE
    • ES
    • PT
    • HU
    • FR
    • IT

Home › Solutions › OTRS › Roadmap

Service Management
    • Customer Service Software
    • Help Desk
  • Enterprise Service Management
      • ITIL® Processes
    • ITSM – IT Service Management
    Asset Management
    • CMDB
      • Device Management
          Security Management
            • Corporate Security
            • Security Incident Management
            • Vulnerability Management
          • ISMS
            • ISO 27001 Certification
                Technology Management
                • BPMS – Business Process Management Software
                  Task Management
                  • Ticketing System
                    • Issue Tracking System
                  Knowledge Management
                  • Knowledge Management in Customer Service
                    Platform
                    Integrations
                    Service Desk Platform
                    OTRS On-Premise & Managed Comparison

                    How to Buy
                    FAQ
                    OTRS App
                    Services
                    Product
                    OTRS
                    OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
                    Remote IT Support
                    Observability
                    Artificial Intelligence
                    ((OTRS)) Community Edition
                    Solution
                    Help Desk
                    Simple ticketing. No complexity.
                    Service Desk Solutions
                    Purpose-built solutions apply this system to specific service use cases.
                    Customer Service & Support
                    Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
                    IT Service Management
                    Support for your IT department with automated, ITIL4-compliant processes
                    Office Management
                    Automate office management processes with our software solution
                    HR Management
                    Support your HR team with numerous processes, such as application or leave management
                    Cyber Defense – STORM
                    The solution for fast security orchestration, automation, and incident response
                    Partners
                    Partners
                    Partner Locator
                    Become a Partner
                    OTRS Partners
                    OTRS Trainings
                    Webinars about OTRS
                    Get useful information about the latest OTRS version. Watch how OTRS works.
                    Public Trainings
                    Events
                    • 27/10/2026
                    it-sa

                    it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.

                    • Trade Fair
                    OTRS Events
                    Recent Articles
                    Intelligent Service Management: AI, Automation and More
                    Service management is undergoing transformation. This article outlines how it...
                    • Blog
                    • Tobias Kortas
                    Using AI-Powered Solutions for ITSM and ESM
                    Artificial intelligence continues to dominate conversations in IT. Yet the...
                    • AI & Automation, ESM
                    • Laura Diral
                    The Most Important Skills for the AI Era
                    AI is spreading relentlessly, implementation is advancing, and many executives...
                    • AI & Automation, Leadership
                    • Tobias Kortas
                    View OTRS Blog
                    Success Stories with OTRS
                    Success Stories

                    Roadmap

                    To access the actual content, click the button below. Please note that doing so will share data with third-party providers.

                    Accept required service and unblock content
                    More Information '
                    '
                    Instagram Twitter Facebook Linkedin Youtube
                    © 2026, OTRS AG
                    Company
                    • About Us
                    • Blog
                    • Podcast
                    • Careers
                    • Corporate Social Responsibility
                    • Events
                    • Investor Relations
                    • Partner Locator
                    • About Us
                    • Blog
                    • Podcast
                    • Careers
                    • Corporate Social Responsibility
                    • Events
                    • Investor Relations
                    • Partner Locator
                    Contact
                    • Contact
                    • Customer Support
                    • Employment
                    • Media Inquiries
                    • Contact
                    • Customer Support
                    • Employment
                    • Media Inquiries
                    • Legal Notice
                    • Privacy Statement
                    • GDPR
                    • Trust Center
                    • Terms of Use
                    • General Terms and Conditions
                    • Cookie Settings
                    • Legal Notice
                    • Privacy Statement
                    • GDPR
                    • Trust Center
                    • Terms of Use
                    • General Terms and Conditions
                    • Cookie Settings