Solutions that Fit

You can tell the difference between an off-the-rack suit and
one that’s been custom-tailored. When a suit is fitted ideally to your dimensions,
there’s no discomfort. It just fits – perfectly.

That’s what it’s like when you work with OTRS.
Our experienced consultants spend the time to map out all of
your requirements. Then, they custom design your instance of OTRS.
When you’re ready to implement, it just fits – perfectly.

Tailored Solutions
for Your Organization

Unlimited flexibility. Years of experience. That’s how OTRS
provides tailored solutions for Customer Service, ITSM and
Corporate Security. Our comprehensive range of solutions allows
you to adapt OTRS to your requirements quickly, seamlessly and reliably.

Man in casual office space reads from a laptop while holding a coffee mug in two hands

Speedy, Satisfying Customer Service

Make off-the-chart customer satisfaction scores a reality with OTRS. By structuring and automating communication, your team shifts its focus from task management to building relationships and providing quick resolutions. Your customers will be happier than ever.

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Innovative, Results-Driven IT Service Management

Keep your finger on the pulse of business needs and technical opportunities with OTRS. By easily capturing, tracking and reporting on data across the organization, you’ll have the information you need to develop customer-friendly, value-added ITSM strategies for the future. Ready to lead the way?

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A joyful high-five in the office between man and woman while work colleagues look on
Woman and man with laptop stand in front of servers in a data center

Decisive, Nimble Corporate Security

When attacks strike, your customized OTRS Command Center springs into action, allowing your team to take precisely the right steps to reduce risk and restore normal business operation. Rest easy – we’ve got you covered.

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We are profiting from the versatility of the software: OTRS provides us with all the functions we need for a wide range of applications. It’s a lean but powerful product that is technologically very modern, thanks to its connection options.
Ralf Boldt, IT Manager, Klinikum Oldenburg GmbH

So, which OTRS Solution fits
your business best?