CMMS – Computerized Maintenance Management System

CMMS – Computerized Maintenance Management System

Benefit from pre-configured management processes for maintaining inventory of spare parts and customer-agent communication with our ready-to-run software solution.

All the benefits of the OTRS Preconfigured Computerized Maintenance Management System.

Provide a Customer Portal

Improve your customers´ service experience by providing easy access to important customer service processes: incident reporting, repair requests, field service needs, training/instruction manuals, and equipment inventory.

Save Time with Spare Part Ordering Automation

Never forget a step along the way while placing orders - with automated customer service workflows! Plus team members can also easily manage incidents/maintenance requests, communicate with customers, and calculate invoices — with uniform templates.

Improved Planning with Communication Lines

Field agents now have a mobile application and calendar invites at their fingertips. Customers can now view updated resources with the ability to reach agents through multiple channels (chat, email, social, and mobile phone) – giving them an easy way to reach you at any time!

Reduce the Administrative Workload

Save resources by eliminating redundant tasks and providing an overview of all relevant information through an intuitive and customizable dashboard. The solution offers you the possibility to create context-enabled FAQs and communication templates to reduce work for your agents.

Functionalities

Profit from Computerized Maintenance Management System features that are included with preconfigured OTRS.

Calendar Resource Planning

Manage cross-departmental operations and available resources. Link requests to calendars so complete details are always with your appointments, even offline – great for field service agents!

Service-based Queue Routing​

Minimize the long decision-making time by having OTRS filter selectable queues – making ticket dispatching easier!

Dynamic Fields

Automatically sending out an overview to the field service agent of the tasks on site – resulting in faster creation and higher accuracy. Also useful for automatic ticket notification.

All Included Feature Add-ons

These are the preconfigured feature add-ons you receive when buying the Computerized Maintenance Management System solution from OTRS Group.

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Our service packages of the OTRS CMMS Solution Scenario.

SILVER

10 Concurrent Agents
  • 9:00 AM — 5:00 PM weekday support
  • 8 hours recovery time
  • 50 GB storage
  • Certified data centers
  • 3 additional feature add-ons
  • 10 concurrent agents

GOLD

50 Concurrent Agents
  • 8:00 AM — 8:00 PM weekday support
  • 6 hours recovery time
  • 400 GB storage
  • Certified data centers
  • 7 additional feature add-ons
  • 50 concurrent agents

TITANIUM

100 Concurrent Agents
  • 24/7/365 support
  • 4 hours recovery time
  • Emergency hotline
  • 1 TB storage
  • Certified data centers
  • 10 additional feature add-ons
  • 100 concurrent agents

PLATINUM

200 Concurrent Agents
  • 24/7/365 support
  • 2 hours recovery time
  • Emergency hotline
  • 2 TB storage
  • Certified data centers​
  • Unlimited feature add-ons
  • 200 concurrent agents
Flower-like Mind-Map illustrates OTRS integration with various software platforms

Combine Existing Solutions to Your Taste

OTRS is one of the most widely used solution desk systems, and can be seamlessly integrated with existing applications, such as SAP, Salesforce or HP Service Center. The generic interface and the XSLT mapping module of OTRS allow both the integration of existing systems and also the individual combination of several OTRS solutions. This significantly reduces the risks, effort and costs involved in creating and maintaining conventional interfaces. 


FAQ

CMMS is a Computerized Maintenance Management System is any software package that maintains a computer database of information about an organization’s maintenance and operations.

Optimize the utilization, availability, and life span of physical equipment, fleets, facilities, operations, etc.

Front-line workers and managers commonly in the manufacturing, oil and gas, power, or communication industries use this system to regulate maintenance tasks.

There are many benefits to CMMS like company-wide communication internally/externally, management plan overview, and automated workflows.

A great CMMS should be able to automatically centralize maintenance information, track your client’s information and invoices, and properly manage vendor information and orders. OTRS offers all these features.

Also known as “technical maintenance”, is a set of processes and practices which aim to ensure the continuous and efficient operation of machinery equipment, and other types of assets typically used in business. These steps are preventive maintenance necessary for smooth operation and will be automated with CMMS.

Are you ready to try Computerized Management Maintenance Systems?

Just contact us, and we'll set up a trial for you!

Woman and man with laptop stand in front of servers in a data center

Scheduled Maintenance

Due to maintenance work,
the following domains will not be available:

portal.otrs.com
cloud.otrs.com
pav.otrs.com

 

Within the specified time:

November 26. - November 27.

CET: 2:00 pm – 10:00 pm.

PST: 5:00 am – 1:00 pm.

Thank you for your patience and understanding.

Woman and man with laptop stand in front of servers in a data center

Scheduled Maintenance

Due to maintenance work, the following domains will not be available:

portal.otrs.com
cloud.otrs.com
pav.otrs.com

 

Within the specified time:

November 26. - November 27.

CET: 2:00 pm – 10:00 pm.

PST: 5:00 am – 1:00 pm.

Thank you for your patience and understanding.