OTRS for Office Management
Benefit from automated processes for office management – in all the typical areas, such as ordering office supplies, fleet management and organizing business trips or meetings – with our ready-to-use software solution.
The pre-configured OTRS for all your office team's needs.
Benefit from professional OTRS features that make your office team unbeatable.
Efficient room management
OTRS simplifies the reporting of damage and the triggering of repair or cleaning processes. For this purpose, the service catalog offers predefined processes that provide quick remedial action in the event of failures.
In the respective process, the affected room is linked and a calendar entry is made for the maintenance work. The history can be used to derive further measures, such as the complete replacement of a system.
Straightforward travel booking
OTRS makes travel bookings simple, secure, and transparent. The predefined process shows all possible means of transport and enables an overview of all important travel data. Receipts for travel expenses can be stored centrally and can thus be submitted without time-consuming inquiries.
Easy office supplies ordering
Order office supplies and equipment reliably and easily. With the predefined process in OTRS, all available items are recorded, listed in full and their order placed directly with the responsible office employee. Individual messages and attachments complete the requirements and ensure that no order is forgotten.
Reliable visitor and fleet management
The predefined process in OTRS is linked to the company fleet, shows all available vehicles, and uses a “reservation status”. Your employees get a clear overview of the status of the company vehicles. Necessary repairs can be reported via a form and thus automatically change the status of the affected vehicle. In addition, the repair can be stored in a calendar entry of the office team. Upcoming inspections or the expiry of leasing contracts are displayed so that employees know exactly what needs to be done.
Statistics at the push of a button for decision making
With this preconfigured version of OTRS, you know exactly how your assets, vehicles, or rooms are doing and can easily compile evaluations. For example, the history can be used to assess the condition of your vehicles and prevent major breakdowns, as well as to decide on additional purchases.
All Included Feature Add-ons
These are the preconfigured feature add-ons you receive when buying the facility management solution from OTRS Group.
Service packages for the OTRS Office Management solution
9:00 AM — 5:00 PM weekday support
8 hours recovery time
50 GB storage
3 additional feature add-ons
8:00 AM — 8:00 PM weekday support
6 hours recovery time
400 GB storage
7 additional feature add-ons
24 / 7 / 365
4 hours recovery time
1 TB storage
10 additional feature add-ons
24 / 7 / 365
2 hours recovery time
2 TB storage
Unlimited feature add-ons
Combine Existing Solutions to Your Taste
OTRS is one of the most widely used solution desk systems, and it can be seamlessly integrated with existing applications, such as SAP, Salesforce or HP Service Center. The generic interface and the XSLT mapping module of OTRS allow both the integration of existing systems and also the individual combination of several OTRS solutions. This significantly reduces the risks, effort, and costs involved in creating and maintaining conventional interfaces.