(Adapted with author permission. Read the Portuguese version instead.)
When we think of information security, incidents cannot be completely avoided, but quick answers give employees and customers a sense of protection. So, how can organizations get to a point where they are able to provide necessary information at such a critical speed?
Clean structures, clear vision and streamlined security responses are in high demand in all companies and corporations. They ensure greater efficiency and satisfaction at work, as well as transparency and service for customers. But they are also pivotal in the management of security breaches and attacks. So, with attacks on the rise these days, now is the time to rethink your dusty processes and bring new life to workflows with digital solutions.
In this article, I offer three tips to make your office more organized – and thereby safer:
1. Introduce automated workflows
Employees work efficiently when processes and workflows are coordinated in an optimal manner. While this seems simple, it is not necessarily easy in practice. Sometimes employees act spontaneously or fail to properly complete tasks. This leaves the next person without knowing what to do and important time can be lost – time that is crucial in a crisis situation.
That’s why I recommend process automation. Be it for vacation requests, hotel reservations, ticket purchases, complaints, or response to an emergency situation, when the processes move forward on their own through automation, all tasks are completed swiftly and efficiently.
In fact, sometimes responsibilities in a company can change quickly. That’s another reason why it’s important to make sure that your digital processes are flexible and automated. You won’t need to wait for the new person to “get up to speed” before being able to get the next step in the process done.
Most business problems are communication problems.
2. Optimize communication
Most business problems are communication problems, and there’s no room for that type of trouble when security incidents happen. In a crisis, you need quick answers, but sometimes you don’t know who to ask and precious minutes are lost while you locate the correct person who can help you. That can be frustrating.
It is here that the structuring digital communication, through a ticket system, helps. Questions are sent directly to the responsible specialist and the right contacts communicate quickly. Automatic notifications and reminders ensure quick responses. And, the right people have continuous visibility into the status of the incident.
3. Plan Ahead for Your Audit
Cyber security threats can be found anywhere. But what should be done if an attack actually happens? Will your company immediately have the right strategy to respond? Part of that answer will come from using an analysis software to identify the hazard and then focusing on your workflows and communication.
But, your planning shouldn’t end there. Security audits are essential for reviewing steps taken and learning what to do differently or better the next time so that service can be even quicker (and, ideally, to avoid a similar situation all together).
More than that, however, audits may be necessary to ensure that your team acted in compliance with various regulations. So, it’s crucial that you capture and record the details of all incidents. Whether this is done in an incident ticket system, by hand or any other method, make a decision today about how you’ll record, track and store this information so that it’s readily available down the road.
While incidents cannot be completely avoided, quick answers give employees and customers a sense of security and protection. So, today, while it’s quiet and there aren’t any pending threats (I hope!), spend some time reviewing your processes, communication strategy and audit prep so that your team is ready to respond when attacks do materialize.