New Work has been a hot topic for a long time. The new working conditions resulting from the corona crisis are reigniting discussions about it.
The customer is king. Even in Corona times? Yes! Now it is even more important to make the customer the center of attention. 4 tips to keep the customer king.
How do mothers feel about Mother's Day at OTRS Group? They report on work schedules, role patterns and how to get back into work after parental leave, etc.
Innovative communication tools are necessary for efficient and pleasant work in the home office, but corporate culture is just as important.
The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
We talked to our internal experts to find out what are their influential technology topics for 2020.
Interview with Matheus Assis Baeta, General Manager for Brazil, on economic and cultural differences in the regions, tips for young entrepreneurs and statements about Samba.
Interview with Francisco Cruz, Managing Director OTRS S.A. de C.V. in Latin America, regarding industry needs, digital transformation and the role of OTRS.
Interview with Udo Kampelmann, Managing Director OTRS ASIA, about the challenges and successes in the APAC region.
The group celebrated its 9th international Company Event, which focused on the company's mission statement.
Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
On Tuesday, July 30, a team of OTRS Group employees gathered in Rock Hill, SC, to help out at the Dorothy Day Soup Kitchen.
This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.