This was no ordinary working day for the employee of OTRS at the children's hospice Bärenherz in Wiesbaden.
For SMEs, a current system landscape is a challenge, not least because of a lack of manpower. An IT helpdesk software could help.
Illness time is approaching and downtime is increasing - how companies can prepare to stay productive.
Here are some tips to structure your day so that you have as much time as possible for your core tasks.