The awards and their relevance
Every year, we put a lot of effort and investment into developing solutions and features to provide our current and potential customers with powerful and useful software.
One thing is certain: the most honest reviews and assessments come from our users themselves. They decide to what extent our software solutions meet our expectations – and where we can make sensible improvements.
We are all the happier that many reviews are positive and reflect a high level of appreciation for OTRS. This shows us that we offer our users tangible support and dedicated solutions.
The mentions at Capterra and Software Advice
OTRS received many positive reviews in the areas of customer service software and helpdesk – at Capterra and at Software Advice.
Here are the mentions in detail:
- 2024 Capterra Shortlist for Customer Service
- 2024 Capterra Shortlist for Help Desk
- Best Customer Service Software at Software Advice
Quotes from users
We are very grateful for the appreciation that many of our users show OTRS in their reviews.
Below are some of the quotes from customer reviews on Capterra:
“Creating service request on users end is effortless through the use of mailbox. Updates also to service request can be made via emails as well as through Sleek and modern panel that OTRS provides. Additionally, I also like that we can configure custom queues, auto responses, customer groups,ticket states and much more.”
“OTRS has been the primary unit for setting efficient customer service delivery system. It has created reliable collaboration infrastructure for better employee engagement.”
“OTRS provides effective tools for monitoring workflow progress. It sends notifications to my teams on tasks and reports based on real time performance. It can be easily customized to suit our workflow programs.”
We are looking forward to your feedback
Furthermore, every evaluation makes a valuable contribution, provides us with important insights and helps us to continuously develop our software. If you would also like to rate OTRS, we would be delighted to hear from you.
This is possible at Capterra via the following link: https://bit.ly/3NVBnmH
About Gartner Digital Markets
Gartner Digital Markets is the world’s largest software and services search platform. More than 100 million people visit Capterra, GetApp, Software Advice and UpCity on over 70 localized websites each year to read objective research and verified customer reviews that help them choose the right software and services.
Important current product developments at OTRS
Standing still is falling behind – and it is clear that we are not resting on our laurels. Instead, the development of OTRS continues. Looking ahead to 2025, we will continue to develop and improve our software solutions to meet user requirements even better.
Here are some of the latest developments:
- In cooperation with FileWave, we now also offer advanced device management.
- Thanks to the new Kanban view in OTRS, tickets can be displayed in an even more structured way and projects can be better planned.
- In future, AI summaries will make it easier to deal with tickets – especially long ones – improve the overview and save time.
- With containerization, we are relying on a modern type of software development, thanks to which we can deliver our software even faster, more reliably and more efficiently.
Feel free to contact us if you would like to find out more and are interested in OTRS and our current software solutions.
