CMDB – Organize All Your Business Objects
03/02/2020 |

CMDB – Organize All Your Business Objects

Learn what a CMDB is and
for what it can be used.

shelfs in a library

Perhaps you have come across the term “CMDB” at one point or another. A CMDB can make your work easier by structuring information in many ways. Yet many people don’t know precisely what it is or how it can be used.

What is a CMBD?

A Configuration Management Database (CMDB) is a database whose purpose is to organize and manage Configuration Items (CI). A configuration item is defined as any business object of a company that is required for successful service delivery, such as a cell phone, notebook, contract, vehicle or special service agreement. The CMDB stores the names of all of these, as well as details and attributes about the CIs. It also stores information on the relationships between various CIs, services and processes.

A CMDB is not a database in the technical sense, but an IT model for the efficient support of services.

A CMDB is not a database in the technical sense, but an IT model for the efficient support of services.

ITIL® recommends a series of guidelines for how a company should provide both internal and external technology services. Examples of IT services might be provisioning a workstation for an employee, maintaining software or configuring servers.

In its framework for IT Service Management, ITIL recommends a CMDB. There are four essential tasks in this context:

  • Identifying the Configuration Items
  • Ensuring that only authorized persons can access the data
  • Continuous maintenance and updating of the CIs
  • Verifying data through audits

How is a CMDB used by IT?

Suppose an employee sends the IT department a service request indicating that his laptop won’t start. When the IT employee receives this request, he can search for the CI (laptop) that’s related to the “customer” by accessing his CMDB. The IT staff member can then select the corresponding laptop and can view its complete history — purchase contract, updates made to it, or repairs already completed. This gives the IT employee fast background information and the opportunity to solve the problem more quickly.

In addition to ITSM, a CMDB can also be used in a variety of ways throughout the enterprise.

Can a CMDB be used to manage data outside of an IT environment?

Absolutely! In addition to ITSM, a CMDB can also be used in a variety of ways throughout the enterprise. For instance:

  • Facility managers might track buildings and environmental systems,
  • Field service teams might organize the vehicle fleet or various contracts with service providers,
  • Maintenance and repair organizations might track equipment components and inventory, or
  • Human resource departments might track employees and legal documents.

It is possible to define CIs completely on your own and thus fully adapt the CMDB to any of your business’ needs.

In summary, a well-prepared CMDB saves you a lot of unnecessary working hours and also guarantees you the best conditions for successful and efficient service delivery.

OTRS includes a CMDB, so there are no additional costs to an organization. Learn more.

 


Sources:
What does Configuration Management Database (CMDB) mean? (Techtopia)
Configuration Management Database (CMDB) (Search Data Center)

Text:
Photos: chuttersnap auf Unsplash

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