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OTRS Software Solutions

Customizable Software

OTRS

OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.

Features

Service Levels

How To Buy

OTRS On-Premise & Managed Comparison

((OTRS)) Community Edition

OTRS App

Solutions for

Customer Service & Support

Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)

IT Service Management

Support for your IT department with automated, ITIL4-compliant processes

Office Management

Automate office management processes with our software solution

HR Management

Support your HR team with numerous processes, such as application or leave management

Cyber Defense & Security Incidents – STORM

The solution for fast security orchestration, automation, and incident response

Roadmap

Release Notes

Security Advisories
Use Cases
Service Management
Customer Service Software
Help Desk
Enterprise Service Management
ITIL® Processes
ITSM – IT Service Management

Security Management
Corporate Security
Security Incident Management
Vulnerability Management
ISMS
ISO 27001 Certification

Task Management
Ticketing System
Issue Tracking System
Asset Management
CMDB
Device Management

Technology Management
BPMS – Business Process Management Software

Knowledge Management
Knowledge Management in Customer Service
Services

Services

Services

Consulting, training, customer service: Find official OTRS services

FAQ

OTRS Trainings

Webinars about OTRS

Get useful information about the latest OTRS version. Watch how OTRS works.

Public Trainings

Customer Portal

Contact Sales

Contact Consulting

Contact Customer Service
Success Stories
OTRSmag
Contact

Demo

OTRS Release Notes

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OTRS 2025.1.2

Fixed Defects Migration to 2025.1.1 could potentially activate the merged service management features Defect...

Release date: 2025.01.26

OTRS 2025.1.1

Improvements Being able to pick any select-like attribute as Kanban Columns Description of Changes...

Release date: 2025.01.26

OTRS 2024.8.1

Improvements Filewave Integration Description of Changes By providing a predefined web service to be...

Release date: 2024.10.31

OTRS 2024.7.1

Improvements Scheduled Multi-Stage GenericInterface WebService Operations Invoker Description of Changes Added a new time-based...

Release date: 2024.09.19

OTRS 2024.6.1

Improvements Merged OTRSStatePreselectionResponseTemplates Addon Description of Changes Merged the OTRSStatePreselectionResponseTemplates feature into the framework....

Release date: 2024.08.07