The First OTRS Security mini.Con

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The First OTRS Security mini.Con

All about our new exclusive event
for IT Security Managers, CERTs, SOCs and PSIRTs.

Red coloured picture of a square full of people

The exchange of knowledge and experience, personal contacts and trust are the most important resources in the areas of IT security and incident management.

That’s one of the reasons why OTRS Group launched a new exclusive event for IT security managers, CERTs, SOCs and PSIRTs – the doers. The ones who have to act when an incident happens.

The OTRS Security mini.Con

We see the OTRS Security mini.Con as a start of possible conferences on several topics.
In the past, OTRS Group offered so called “CERT meetings” on a regular basis that were training-focused. Since we know that IT security and incident management in particular are becoming more and more important concerns, we wanted to make something bigger.

With our internal IT security expert, Jens O. Bothe we were able to provide a lot of knowledge and experience; above all, we offered a very good network to the security community. And, as we know – this is what counts.

We often hear that there is a big need for the possibility of getting together and sharing knowledge. This also confirmed the need to launch a conference on incident management, providing a forum to bring people together to discuss a critical topic.

But it was not only the networking and exchange of experience that were important for the participants: The numerous lectures were eagerly followed and encouraged discussions.

The quality of the presentations and the content was absolutely great. It was so well organized and great to meet people from other industries.
Ken Bonefeld Nielsen, Former Director and Head of Corporate Security, Sony Mobile

An amazing keynote speech

One of the event highlights was opening with the keynote speech “Cyber Crisis Management” from Ken Bonefeld Nielsen. Ken is the former Director and Head of Corporate Security, Sony Mobile and is now on the road as a sought-after expert and consultant in IT security.

In his lecture, he went beyond the topic of “normal” incidents and dedicated himself to those which can become really critical and as such can be described as a crisis.
In this context, he also spoke about the key components and elements of crisis management: information, stakeholders, resources and time. He talked about the anatomy of a crisis and showed pragmatic solutions.

Customer experience

Customers also shared their experience of implementing STORM, an OTRS-powered security solution, through different lectures. These included automatic reports and the impact or significance of STORM against the background of the GDPR.

Daniel Weber from SWITCH talked about using automated reports to detect threats and the role that STORM has in doing this – namely the distribution of incidents, processing of further queries and compliant documentation.

The presentations were impressive. I could learn even more about OTRS.
Daniel Weber, Security Engineer, SWITCH

Matthias Terlinde from T-Systems spoke about how the flexibility of STORM allowed his team to ensure compliance with GDPR and their internal rules.

Our own OTRS experts Jens O. Bothe and Martin Gruner also gave lectures that focused on security by design (such as using two-factor authentication by default) and automated data enrichment using the STORM process management engine.

A further highlight of the event was the sneak peek of OTRS 8 based on mockups provided by our product manager
Nils Leideck.

The exchange of knowledge and experience, personal contacts and trust are helpful tools and are requirements for optimal incident management and trusted security solutions.

That is why our participants exchanged ideas the whole day, during the various lectures and also during the evening on our rooftop during a barbecue, where the day came to an atmospheric end.

We are looking forward to the next mini.Con. In the meantime, help to spread the word about the importance of cybersecurity around the world by learning more about Cyber Security Awareness Month.