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    Support for your IT department with automated, ITIL4-compliant processes
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    Apoie sua equipe de RH com inúmeros processos, como gerenciamento de aplicativos ou licenças
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    Solução completa de ISMS de conformidade pronta para implementação de acordo com a ISO/IEC 27001
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    A solução para a rapidez orquestração de segurança, automação, e respostas a incidentes
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Todas as Funcionalidades Adicionais num Relance

Pacotes de Serviços
SILVER
GOLD
TITANIUM
PLATINUM
Advanced Ticket Article Forward
✓
✓
✓
✓
Calendar Resource Planning
✓
✓
✓
✓
Credit Card Filter
✓
✓
✓
✓
Custom Contact Fields
✓
✓
✓
✓
Customer Activity Widget
✓
✓
✓
✓
Customer Frontend Link Object
✓
✓
✓
✓
Customer-specific Services
✓
✓
✓
✓
Dashboard News Widget
✓
✓
✓
✓
Delete Attachments
✓
✓
✓
✓
Dynamic Field Database
✓
✓
✓
✓
Dynamic Field Web Service
✓
✓
✓
✓
LDAP Password Notifications
✓
✓
✓
✓
Ready2Adopt Processes
✓
✓
✓
✓
Restore Pending Information
✓
✓
✓
✓
Service Categories
✓
✓
✓
✓
Service-based Queue Routing
✓
✓
✓
✓
State Preselection Response Templates
✓
✓
✓
✓
Pacotes de Serviços
SILVER
GOLD
TITANIUM
PLATINUM
System Configuration History
✓
✓
✓
✓
Ticket Time Unit Dropdown
✓
✓
✓
✓
Ticket Watchlist
✓
✓
✓
✓
Advanced Editor
✓
✓
✓
✓
Advanced Generic Agent
✓
✓
✓
✓
Advanced Ticket Overview
✓
✓
✓
✓
Agent Email Interface
✓
✓
✓
✓
Categories for Text Modules
✓
✓
✓
✓
CI Assignment Attribute Dynamic Field Map
✓
✓
✓
✓
CI References
✓
✓
✓
✓
Pacotes de Serviços
SILVER
GOLD
TITANIUM
PLATINUM
CIs in Customer Frontend
✓
✓
✓
✓
Dynamic Field Attachment
✓
✓
✓
✓
Dynamic Field Calculation
✓
✓
✓
✓
Dynamic Field CI
✓
✓
✓
✓
Dynamic Field Value Import
✓
✓
✓
✓
Dynamic Sender Addresses
✓
✓
✓
✓
Escalation Suspend
✓
✓
✓
✓
Hide/Show Dynamic Fields
✓
✓
✓
✓
Process Management Article Email
✓
✓
✓
✓
Ready2Adopt ITSM Processes
✓
✓
✓
✓
Web Services
-
✓
✓
✓
Restrict Customer Data View
✓
✓
✓
✓
Specific Ticket Notifications
✓
✓
✓
✓
Ticket Allocation
✓
✓
✓
✓
Pacotes de Serviços
SILVER
GOLD
TITANIUM
PLATINUM
Ticket Forms
✓
✓
✓
✓
Ticket Queue Selection
✓
✓
✓
✓
Automated FAQ Ticket Creator
✓
✓
✓
✓
Customer Event Ticket Calendar
✓
✓
✓
✓
Focus Topics
✓
✓
✓
✓
Out of Office
✓
✓
✓
✓
Proteção de Privacidade de Dados
✓
✓
✓
✓
Advanced Escalations
-
-
-
✓
Dynamic Field Search Booster
✓
✓
✓
✓
Extended Ticket Stats
✓
✓
✓
✓