OTRS 8 Patch Level 27

Release Note

OTRS 8 Patch Level 27

October 20, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 27.

 

Important for Upgrading

Please consult our Update Guide for detailed instructions.

Enhancements

Bug Fixes

  • Switched to legacy TicketSearch in order to fix an issue with Generic agent and filtering in BOL.
  • Queue email address will be set as recipient when “reply-all” function is used.

 

Browser Support

  • JavaScript is required to use OTRS.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Notes:

  • OTRS 9 will not support Internet Explorer anymore.

 

OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

Release Details

  • Release name:
    OTRS 8 Patch Level 27
  • Release date:
    10/20/2022
  • Release type:
    patch level