OTRS Business Solution™ 6 Patch Level 23
October 11, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the OTRS Business Solution™ 6 Patch Level 23.
Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.
- Removed audio and video chat buttons and appropriate tests.
- Fixed: Dynamic Field Database not usable in Generic Agent (bug#14590).
How to Update
- The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.
These browsers are not supported:
- Microsoft Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6
Please note that OTRS 6 will not support Internet Explorer 8 and 9.