OTRS Business Solution™ 6 Patch Level 29

Release Note

OTRS Business Solution™ 6 Patch Level 29

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 29.

Please note that from now on we will only officially support OTRS 7 and following versions for regular maintenance. The last supported version for security fixes is OTRS 6.

 

What’s New

  • Updated translations.
  • Use updated third-party JS libraries: spectrum, fullcalendar, fullcalendar-scheduler, jquery.
  • Improved identifier redraw action.


Bug Fixes


How to Update

  • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.


Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 11
  • Firefox before version 31
  • Safari before version 6

Please note that OTRS 6 will not support Internet Explorer 8 and 9.

We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

Note:

  • OTRS 9 will not support Internet Explorer anymore.
  • OTRS 9 will not support Oracle as application database anymore.

 

OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

Release Details

  • Release name:
    OTRS Business Solution™ 6 Patch Level 29
  • Release date:
    12. October 2020
  • Release type:
    patch level