OTRS CloneDB 7 Patch Level 7

Release Note

OTRS CloneDB 7 Patch Level 7

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 7.


What’s New

  • Updated translations, thanks to all translators.
  • Translated using Weblate (Spanish (Mexico))
  • Updated translation catalog.

Bug Fixes


OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Release Details

  • Release name:
    OTRS CloneDB 7 Patch Level 7
  • Release date:
    3. August 2020
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 19