OTRS MasterSlave 7 Patch Level 24

Release Note

OTRS MasterSlave 7 Patch Level 24

March 22, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 24.

 

What’s New

  • Added ticket close to the activity list in the documentation (Ticket#2020120842001561).

Bug Fixes

 

OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

 

Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and 8.

Release Details

  • Release name:
    OTRS MasterSlave 7 Patch Level 24
  • Release date:
    22. March 2021
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 24