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OTRS

OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.

Features

Service Levels

How To Buy

OTRS On-Premise & Managed Comparison

((OTRS)) Community Edition

WhatsApp Integration for OTRS

OTRS App

Solutions for

Customer Service & Support

Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)

IT Service Management

Support for your IT department with automated, ITIL4-compliant processes

Office Management

Automate office management processes with our software solution

HR Management

Support your HR team with numerous processes, such as application or leave management

Cyber Defense & Security Incidents – STORM

The solution for fast security orchestration, automation, and incident response

Roadmap & Release Cycle

Release Notes

Security Advisories
Use Cases
Service Management
Customer Service Software
Help Desk
ITSM – IT Service Management

Security Management
Corporate Security
Security Incident Management
Vulnerability Management
ISMS
ISO 27001 Certification

Task Management
Ticketing System
Issue Tracking System
Asset Management
CMDB

Technology Management
BPMS – Business Process Management Software

Knowledge Management
Knowledge Management in Customer Service
Services

OTRS Services

Services

Consulting, training, customer service: Find official OTRS services

FAQ

OTRS Trainings

Webinars about OTRS

Get useful information about the latest OTRS version. Watch how OTRS works.

Public Trainings

Stay up-to-date with your knowledge about OTRS. Book a public training.

Academy

The Academy offers training classes to help teams and admins maximize the use of their OTRS instance.

Customer Portal

Contact Sales

Contact Consulting

Contact Customer Service
Success Stories
OTRSmag
Contact

Release Note

OTRS MasterSlave 7 Patch Level 24

March 22, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL^® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 24.

What’s New

Added ticket close to the activity list in the documentation (Ticket#2020120842001561).

Bug Fixes

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OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and 8.