OTRS PrimarySecondary 8 Patch Level 9
March 28, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 9.
- Updated framework files to OTRS 8.0.21.
- Fixed additional field action not opening in process activity flyouts.
- OTRS 9 will not support Internet Explorer anymore.
- OTRS 9 will not support Oracle as application database anymore.
Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and OTRS 8.