OTRS Security Advisory 2020-16

Release Note

OTRS Security Advisory 2020-16

November 23, 2020 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2020-16
  • Date: 2020-11-23
  • Title: Bypassing user account validation
  • Severity: Medium
  • Product: OTRS 8.0.9
  • Fixed in: OTRS 8.0.10
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
  • References: CVE-2020-1778

OSA-2020-16 Information disclosure (CVE-2020-1778)

 

Product Affected:

This issue affects OTRS 8.0.x.

Problem:

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid.

This issue affects

OTRS:

8.0.9 and prior versions.

This issue was found during internal product security testing or research.

This issue has been assigned CVE-2020-1778.

SOLUTION:

Upgrade to OTRS 8.0.10

This issue is being tracked as 2020111442000202.

MODIFICATION HISTORY:

2020-11-23: Initial Publication.

Related Links:

CVSS Score:

4.1 (CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N)

Risk Level:

Medium

Aknowledgement:

László Gyaraki

Release Details

  • Release name:
    OTRS Security Advisory 2020-16
  • Release date:
    23. November 2020
  • Release type:
    security advisories