Release Note
OTRS Security Advisory 2021-03
Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: security@otrs.org
PGP Key
- pub 2048R/9C227C6B 2011-03-21
- uid OTRS Security Team <security@otrs.org>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
Security Advisory Details
- ID: OSA-2021-03
- Date: 2021-02-08
- Title: Dynamic templates reveal sensitive data when OTRS tags are used
- Severity: 4.3. MEDIUM
- Product: OTRSTicketForms 6.0.40, OTRSTicketForms 7.0.29 and OTRSTicketForms 8.0.3
- Fixed in: OTRSTicketForms 7.0.30 and OTRSTicketForms 8.0.4
- FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
- References: CVE-2020-1779
OSA-2021-03 Dynamic templates reveal sensitive data when OTRS tags are used (CVE-2020-1779)
Product Affected:
This issue affects OTRSTicketForms 6.0.x, 7.0.x, 8.0.x.
Problem:
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information.
This issue affects
OTRS:
6.0.x version 6.0.40 and prior versions;
7.0.x version 7.0.29 and prior versions;
8.0.x version 8.0.03 and prior versions.
This issue was found during internal product security testing or research.
This issue has been assigned CVE-2020-1779.
SOLUTION:
Update to OTRSTicketForms 7.0.30 or OTRSTicketForms 8.0.4.
MODIFICATION HISTORY:
2021-02-08: Initial Publication.
Related Links:
CVSS Score:
4.3 (CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N)
Risk Level:
Medium
Aknowledgement:
László Gyaraki