OTRS Security Advisory 2021-03

Release Note

OTRS Security Advisory 2021-03

February 8, 2021 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2021-03
  • Date: 2021-02-08
  • Title: Dynamic templates reveal sensitive data when OTRS tags are used
  • Severity: 4.3. MEDIUM
  • Product: OTRSTicketForms 6.0.40, OTRSTicketForms 7.0.29 and OTRSTicketForms 8.0.3
  • Fixed in: OTRSTicketForms 7.0.30 and OTRSTicketForms 8.0.4
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
  • References: CVE-2020-1779

OSA-2021-03 Dynamic templates reveal sensitive data when OTRS tags are used (CVE-2020-1779)

 

Product Affected:

This issue affects OTRSTicketForms 6.0.x, 7.0.x, 8.0.x.

Problem:

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information.

This issue affects

OTRS:

6.0.x version 6.0.40 and prior versions;

7.0.x version 7.0.29 and prior versions;

8.0.x version 8.0.03 and prior versions.

This issue was found during internal product security testing or research.

This issue has been assigned CVE-2020-1779.

SOLUTION:

Update to OTRSTicketForms 7.0.30 or OTRSTicketForms 8.0.4.

MODIFICATION HISTORY:

2021-02-08: Initial Publication.

Related Links:

CVSS Score:

4.3 (CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N)

Risk Level:

Medium

Aknowledgement:

László Gyaraki

Release Details

  • Release name:
    OTRS Security Advisory 2021-03
  • Release date:
    8. February 2021
  • Release type:
    security advisories