OTRS Security Advisory 2021-07

Release Note

OTRS Security Advisory 2021-07

March 22, 2021 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

OSA-2021-07 Config Items are shown to users without permission (CVE-2021-21437)

PRODUCT AFFECTED:

This issue affects OTRSCIsInCustomerFrontend 7.0.x. This issue affects ITSMConfigurationManagement 7.0.x.

PROBLEM:

Agents are able to see linked Config Items without permissions, which are defined in General Catalog.

This issue affects:

OTRSCIsInCustomerFrontend 7.0.15 and prior versions,

ITSMConfigurationManagement 7.0.24 and prior versions

This issue was found during internal product security testing or research.

This issue has been assigned CVE-2021-21437.

SOLUTION:

Update to ITSMConfigurationManagement 7.0.25 and OTRSCIsInCustomerFrontend 7.0.16.

This issue is being tracked as 2021012842001309.

WORKAROUND:

MODIFICATION HISTORY:

  • 2021-03-22: Initial Publication.

CVSS SCORE:

3.5 (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)

RISK LEVEL:

LOW

ACKNOWLEDGEMENTS:

Jaroslav Balaz

 

Release Details

  • Release name:
    OTRS Security Advisory 2021-07
  • Release date:
    22. March 2021
  • Release type:
    security advisories