OTRS Security Advisory 2021-08

Release Note

OTRS Security Advisory 2021-08

March 22, 2021 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2021-08
  • Date: 2021-03-22
  • Title: FAQ articles are shown to users without permission
  • Severity: 3.5 LOW
  • Product: OTRS 7.0.24, and FAQ 6.0.29
  • Fixed in: OTRS 7.0.25
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
  • References: CVE-2021-21438

OSA-2021-08 FAQ articles are shown to users without permission (CVE-2021-21438)

 

PRODUCT AFFECTED:

This issue affects OTRS 7.0.x and FAQ 6.0.x. This issue affects OTRS .

PROBLEM:

Agents are able to see linked FAQ articles without permissions (defined in FAQ Category).

This issue affects:

FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

This issue was seen during production usage.

This issue has been assigned CVE-2021-21438.

SOLUTION:

Update to OTRS 7.0.25.

This issue is being tracked as 2021020842001809.

MODIFICATION HISTORY:

  • 2021-03-22: Initial Publication.

CVSS SCORE:

3.5 (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)

RISK LEVEL:

LOW

ACKNOWLEDGEMENTS:

Christopher Theuerkauf

 

 

Release Details

  • Release name:
    OTRS Security Advisory 2021-08
  • Release date:
    22. March 2021
  • Release type:
    security advisories