OTRS Security Advisory 2021-13

Release Note

OTRS Security Advisory 2021-13

July 26, 2021 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2021-13
  • Date: 2021-07-26
  • Title: Unautorized listing of the customer user emails
  • Severity: 3.5 LOW
  • Product: OTRS 7.0.x, OTRS 6.0.x,
  • Fixed in: OTRS 7.0.28
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
  • References: CVE-2021-21443
  • Ticket#2021062442001361

OSA-2021-13 Unautorized listing of the customer user emails (CVE-2021-21443)

 

PRODUCT AFFECTED:

This issue affects ((OTRS)) Community Edition 6.0.x.

This issue affects OTRS 7.0.x.

PROBLEM:

Agents are able to list customer user emails without required permissions in the bulk action screen.

This issue affects:

OTRS AG ((OTRS)) Community Edition 6.0.32 and prior versions.

OTRS AG OTRS 7.0.27 and prior versions.

This issue was seen during external usage.

This issue has been assigned CVE-2021-21443.

SOLUTION:

Update to OTRS 7.0.28
This issue is being tracked as 2021062442001361.

MODIFICATION HISTORY:

  • 2021-07-26: Initial Publication.

CVSS SCORE:

3.5 (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)

RISK LEVEL:

LOW

ACKNOWLEDGEMENTS:

 

 

Release Details

  • Release name:
    OTRS Security Advisory 2021-13
  • Release date:
    26. July 2021
  • Release type:
    security advisories