OTRS Security Advisory 2021-18

Release Note

OTRS Security Advisory 2021-18

September 6, 2021 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2021-18
  • Date: 2021-09-06
  • Title: User enumeration issue using “lost password” feature
  • Severity: 5.3 MEDIUM
  • Product: OTRS 7.0.x
  • Fixed in: OTRS 7.0.29
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
  • References: CVE-2021-36095

OSA-2021-18 User enumeration issue using “lost password” feature (CVE-2021-36095)

 

PRODUCT AFFECTED:

This issue affects ((OTRS)) Community Edition .

This issue affects OTRS 7.0.x.

PROBLEM:

Malicious attacker is able to find out valid user logins by using the “lost password” feature.

This issue affects:

OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions.

OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

This issue was seen during production usage.

This issue has been assigned CVE-2021-36095.

SOLUTION:

Update to OTRS 7.0.29.

This issue is being tracked as 2021062442001389.

MODIFICATION HISTORY:

  • 2021-09-06: Initial Publication.

CVSS SCORE:

5.3 (CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N)

RISK LEVEL:

MEDIUM

ACKNOWLEDGEMENTS:

 

 

Release Details

  • Release name:
    OTRS Security Advisory 2021-18
  • Release date:
    6. September 2021
  • Release type:
    security advisories