Release Note
OTRS Security Advisory 2022-03
Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: security@otrs.org
PGP Key
- pub 2048R/9C227C6B 2011-03-21
- uid OTRS Security Team <security@otrs.org>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
Security Advisory Details
- ID: OSA-2022-03
- Date: 2022-03-21
- Title: Authenticated remote code execution
- Severity: 6.4 MEDIUM
- Product: OTRS 8.0.x, OTRS 7.0.x, OTRSSTORM 8.0.x, OTRSSTORM 7.0.x, OTRSSTORM 6.0.x, SystemMonitoring 8.0.x, SystemMonitoring 7.0.x, SystemMonitoring 6.0.x, ((OTRS)) Community Edition 6.0.x.
- Fixed in: OTRS 8.0.20, OTRS 7.0.33, OTRSSTORM 8.0.12, OTRSSTORM 7.0.28, SystemMonitoring 8.0.9, SystemMonitoring 7.0.19
- FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H
- References: CVE-2021-36100
OSA-2022-03 Authenticated remote code execution (CVE-2021-36100)
PRODUCT AFFECTED:
This issue affects
OTRS 8.0.x
OTRS 7.0.x
OTRSSTORM 8.0.x
OTRSSTORM 7.0.x
OTRSSTORM 6.0.x
SystemMonitoring 8.0.x
SystemMonitoring 7.0.x
SystemMonitoring 6.0.x
((OTRS)) Community Edition 6.0.x.
PROBLEM:
Specially crafted string in OTRS system configuration can allow the execution of any system command.
This issue was seen during production usage.
This issue has been assigned CVE-2021-36100.
SOLUTION:
Update to
OTRS 8.0.20
OTRS 7.0.33
OTRS 7.0.28
OTRSSTORM 8.0.12
OTRS 7.0.28
Update to
SystemMonitoring 8.0.9, OTRS 7.0.19.
MODIFICATION HISTORY:
- 022-01-19: Initial Publication.
RELATED LINKS:
CVSS SCORE:
6.4 (CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H)
RISK LEVEL:
MEDIUM
ACKNOWLEDGEMENTS:
Special thanks to Rayhan Ahmed and Maxime Brigaudeau for reporting these vulnerability.