OTRS Security Advisory 2022-04

Release Note

OTRS Security Advisory 2022-04

Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2022-04
  • Date: 2022-02-07
  • Title: Several vulnerabilities in third-party npm modules
  • Severity: 5.8 MEDIUM
  • Product: OTRS 8.0.x
  • Fixed in: OTRS 8.0.19
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:N/A:L
  • References: CVE-2021-3803 / CVE-2021-3807 / CVE-2021-23368

OSA-2022-04 Several vulnerabilities in third-party npm modules (CVE-2021-3803 / CVE-2021-3807 / CVE-2021-23368)

PRODUCT AFFECTED:

This issue affects OTRS 8.0.x.

PROBLEM:

There are several vulnerable third-party npm modules which we use in production:

  • qrcode – Inefficient Regular Expression Complexity in chalk/ansi-regex (moderate)
  • cssnano – Inefficient Regular Expression Complexity in nth-check (moderate)
  • cssnano – Regular Expression Denial of Service in postcss (moderate)

This issue affects:

OTRS AG OTRS 8.0.x version 8.0.18 and prior versions.

This issue was found during internal product security testing or research.

  • CVE-2021-3803
    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H
    nth-check is vulnerable to Inefficient Regular Expression Complexity
  • CVE-2021-3807
    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H
    ansi-regex is vulnerable to Inefficient Regular Expression Complexity
  • CVE-2021-23368
    CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L
    The package postcss from 7.0.0 and before 8.2.10 are vulnerable to Regular Expression Denial of Service (ReDoS) during source map parsing.

SOLUTION:

Update to OTRS 8.0.19

This issue is being tracked as 2021101342001598.

MODIFICATION HISTORY:

  • 2022-02-07: Initial Publication.

CVSS SCORE:

5.8 (CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:N/A:L)

RISK LEVEL:

MEDIUM

Release Details

  • Release name:
    OTRS Security Advisory 2022-04
  • Release date:
    02/07/2022
  • Release type:
    security advisories