OTRS Security Advisory 2022-06

Release Note

OTRS Security Advisory 2022-06

Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2022-06
  • Date: 2022-03-21
  • Title: Information disclosure in the External Interface
  • Severity:4.3 MEDIUM
  • Product: OTRS 7.0.x, OTRS 8.0.x
  • Fixed in: OTRS 7.0.33, OTRS 8.0.20
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
  • References: CVE-2022-1004

OSA-2022-06 Information disclosure in the External Interface (CVE-2022-1004)

PRODUCT AFFECTED:

This issue affects OTRS 7.0.x and OTRS 8.0.x.

PROBLEM:

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

This issue was seen during production usage.

This issue has been assigned CVE-2022-1004.

SOLUTION:

Update to OTRS 7.0.33 and OTRS 8.0.20.

MODIFICATION HISTORY:

  • 2022-03-21: Initial Publication.

CVSS SCORE:

4.3 (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)

RISK LEVEL:

MEDIUM

ACKNOWLEDGEMENTS:

Special thanks to Jasmin Hammes for reporting these vulnerability.

Release Details

  • Release name:
    OTRS Security Advisory 2022-06
  • Release date:
    03/21/2022
  • Release type:
    security advisories