OTRS Security Advisory 2022-08

Release Note

OTRS Security Advisory 2022-08

Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2022-08
  • Date: 2022-06-13
  • Title: Information disclosure in the External Interface
  • Severity: 3.5 LOW
  • Product: OTRS 8.0.x, OTRS 7.0.x
  • Fixed in: OTRS 8.0.23, OTRS 7.0.35,
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
  • References: CVE-2022-32740

OSA-2022-08 Information disclosure in the External Interface (CVE-2022-32740)

PRODUCT AFFECTED:

This issue affects

OTRS 8.0.x
OTRS 7.0.x.

PROBLEM:

A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.

This issue was seen during production usage.

This issue has been assigned CVE-2022-32740.

 

SOLUTION:

Update to

OTRS 8.0.23
OTRS 7.0.35.

MODIFICATION HISTORY:

  • 2022-06-13: Initial Publication.

CVSS SCORE:

3.5 (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)

RISK LEVEL:

LOW

ACKNOWLEDGEMENTS:

Special thanks to Oliver Gernetzke and Francesco Barba for reporting these vulnerability.

Release Details

  • Release name:
    OTRS Security Advisory 2022-08
  • Release date:
    13. June 2022
  • Release type:
    security advisories