Release Note

OTRS Security Advisory 2022-11

Please read carefully and check if the version of your OTRS system is affected by this vulnerability.

Please send information regarding vulnerabilities in OTRS to: security@otrs.org

PGP Key

  • pub 2048R/9C227C6B 2011-03-21
  • uid OTRS Security Team <security@otrs.org>
  • GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

  • ID: OSA-2022-11
  • Date: 2022-09-05
  • Title: Possible XSS stored in customer information
  • Severity: 4.6. MEDIUM
  • Product: ((OTRS)) Community Edition 6.0.x, OTRS 7.0.x, OTRS 8.0.x
  • Fixed in: OTRS 7.0.37, OTRS 8.0.25
  • FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
  • References: CVE-2022-39050

OSA-2022-11 Possible XSS stored in customer information (CVE-2022-39050)

PRODUCT AFFECTED:

This issue affects

OTRS 8.0.x
OTRS 7.0.x.
((OTRS)) Community Edition 6.0.x.

PROBLEM:

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

This issue was discovered during an external security research.

This issue has been assigned CVE-2022-39050.

 

SOLUTION:

Update to

OTRS 8.0.25
OTRS 7.0.37.

MODIFICATION HISTORY:

  • 2022-09-05: Initial Publication.

CVSS SCORE:

4.6 (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N)

RISK LEVEL:

MEDIUM

ACKNOWLEDGEMENTS:

Special thanks to Aleksey Solovev for reporting these vulnerability.

Release Details

  • Release name:
    OTRS Security Advisory 2022-11
  • Release date:
    09/05/2022
  • Release type:
    security advisories