Release Note
OTRS Security Advisory 2024-07
Please read carefully and check if the version of your OTRS system is affected by this vulnerability.
Please send information regarding vulnerabilities in OTRS to: security@otrs.org
PGP Key
- pub 2048R/9C227C6B 2011-03-21
- uid OTRS Security Team <security@otrs.org>
- GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
Security Advisory Details
- ID: OSA-2024-07
- Date: 2024-07-15
- Title: Information disclosure in external interface
- Severity CVSS v3.1: 5.7 MEDIUM
- Severity CVSS v4.0: 1.9 LOW
- Urgency: Moderate
- Product: OTRS
- Fixed in: OTRS 2024.5.2
- CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N * CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:A/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Amber
- References: CVE-2024-6540
Information disclosure in external interface
Improper filtering of fields when using the export function in the ticket overview of the external interface could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
PRODUCT AFFECTED:
This issue affects
OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
Problem:
CWE-790 Improper Filtering of Special Elements CWE-790
Impact:
CAPEC-54 Query System for Information CAPEC-54
Product Status
| Product | Affected |
| OTRS AG OTRS » External interface
Default status is affected |
8.0.x
2023.x from 2024.x through 2024.4.x |
SOLUTION:
Update to OTRS 2024.5.2
WORKAROUND:
Have TicketSearchLegacyEngine enabled