OTRS Survey 7 Patch Level 9

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Release Note

OTRS Survey 7 Patch Level 9

October 04, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 9.


What’s New

  • Updated translations, thanks to all translators.
  • Updated minimum framework version to OTRS 7.0.12.

Bug Fixes

  • Bug#14705 – Images in Question type Embedded deformed in sent survey.


OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com. You need to be logged in with your OTRS-ID. Visit our download center

Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.

Release Details

  • Release name:
    OTRS Survey 7 Patch Level 9
  • Release date:
    4. October 2019
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 12