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OTRS
OTRS is a flexible and customizable service management platform
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Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
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Keep service running at the center.
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Ignite your customer connections.
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Shape your IT landscape.
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OTRS Academy
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SDI26MX logo
  • 04/09/2026
SDI26MX

SDI26MX is one of the leading conferences bringing together the IT service management and service desk community in Latin America.
  • Conference
ANDICOM logo
  • 01/09/2026
ANDICOM

ANDICOM 2026 aims to analyze the role of Artificial Intelligence and digital technologies as structural forces that are redefining social well-being, economic competitiveness, and institutional strengthening.
  • Conference
  • 27/10/2026
it-sa

it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.
  • Trade Fair
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Recent Articles
The Benefits of a Central Service Management Platform
Enterprise Service Management (ESM), the extension of ITSM principles to
  • ESM
ITAM vs. CMDB: Differences, Similarities, Practical Use
Information Technology Asset Management (ITAM) and Configuration Management Databases (CMDBs)
  • ITAM
AI Maturity: Background, Model, Best Practices
Artificial Intelligence (AI) is playing an increasingly important role in
  • AI & Automation
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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OTRS Release Notes

Subscribe to the OTRS newsletter to stay up-to-date about releases and security updates.

OTRS 2026.5.1

Enhancements VirusTotal Attachment Scanning Description of Changes Two new attachment action modules have been...
Release date: 2026.07.13

OTRS 2026.4.2

Enhancements Configurable Fallback for Auto Time Accounting: Added a new configuration option AgentFrontend::TimeAccounting::Auto###NotInWhiteListGroupsActive. This...
Release date: 2026.06.22

OTRS 2026.4.1

Enhancements Modernized Rich Text Editor (Squire) Description of Changes A broad set of enhancements...
Release date: 2026.06.01

OTRS 2026.3.1

New Features & Improvements Rich Text Editor Improvements (Squire) Description of Changes This release...
Release date: 2026.04.20

OTRS 2026.2.2

2026.2.2 Fix Defects If you add a dropdown dynamic field to Search::WidgetType###TicketList the list...
Release date: 2026.03.09

OTRS 2026.2.1

2026.2.1 Enhancements Updated concurrent sessions reporting Description of Changes Enhanced the Support Data Collector...
Release date: 2026.03.09

OTRS 2026.1.2

Fixed Defects DynamicField ConfigurationItem not correctly marked as mandatory/optional in forms Defect Summary Having...
Release date: 2026.02.03

OTRS 2026.1.1

Enhancements Merged STORM feature shared ticket watchlist Description of Changes Merged STORM feature shared...
Release date: 2026.01.26

OTRS 2025.9.2

Fixed Defect Encrypt Autoselect Crash in Process Tickets Fixed Defect Summary Encrypt Autoselect feature...
Release date: 2025.11.17

OTRS 2025.9.1

Improvements Editor Switch in the Agent Interface Description of Changes Implemented an interims‑layer for...
Release date: 2025.11.17

OTRS 2025.8.1

Improvements AI Ticket Summary Description of Changes AITicketSummary. New Possibilities and Benefits The service...
Release date: 2025.10.13

OTRS 2025.7.6

Fixed Defects Communication Compact widget width issue Defect Summary The Communication Compact widget displayed...
Release date: 2025.09.08

OTRS 2025.7.5

Fixed Defects Container width expansion for article content display Defect Summary The article content...
Release date: 2025.08.27

OTRS 2025.7.4

Fixed Defects Include response headers for ‘XHR’ requests Defect Summary The customer user ticket...
Release date: 2025.08.25

OTRS 2025.7.3

Fixed Defects Revert AddHeaderActionMenuIcons migration module Defect Summary The introduction of the new header...
Release date: 2025.08.25

OTRS 2025.7.2

Fixed Defects AddHeaderActionMenuIcons migration module Defect Summary The migration module AddHeaderActionMenuIcons did not correctly...
Release date: 2025.08.25

OTRS 2025.7.1

Improvements Use NodeJS 24 instead of 20 Description of Changes Updated the OTRS application...
Release date: 2025.08.25

OTRS 2025.6.1

Improvements Kanban View: Enhanced Drag and Drop in Board View Description of Changes A...
Release date: 2025.07.14

OTRS 2025.5.3

Fixed Default body configured for Article field in Ticket actions does not load Defect...
Release date: 2025.06.17

OTRS 2025.5.2

Defects Defect Summary Logs were spammed with the error message [2025-06-03T11:52:22+0200][ERROR][Kernel::System::Auth::Sync::LDAP::Sync][92] Need User! Fix...
Release date: 2025.06.07

OTRS 2025.5.1

Improvements Allow Duplicate Message IDs Description of Changes A new setting, PostMaster::AllowDuplicateMessageIDs, has been...
Release date: 2025.06.02

OTRS 2025.4.1

Improvements Added Preparations for AI Ticket Classification Based on Ticket Services Description of Changes...
Release date: 2025.04.28

OTRS 2025.3.2

Fixed Defects Fixed “AdminInterfaceAccessGroup” setting losing values after update Defect Summary The AdminInterfaceAccessGroup setting...
Release date: 2025.03.31

OTRS 2025.3.1

Improvements Focus Topics Preferences in Admin Interface Description of Changes As an OTRS Admin,...
Release date: 2025.03.31

OTRS 2025.2.2

Fixed Defects Fixed incorrect use of CustomerUserID for DynamicFields ACLs Defect Summary The CustomerUserID...
Release date: 2025.03.10

OTRS 2025.2.1

Improvements Add possibility to send signed and/or encrypted email with the Generic Interface Description...
Release date: 2025.03.10

OTRS 2025.1.2

Fixed Defects Migration to 2025.1.1 could potentially activate the merged service management features Defect...
Release date: 2025.01.27

OTRS 2025.1.1

Improvements Being able to pick any select-like attribute as Kanban Columns Description of Changes...
Release date: 2025.01.27

OTRS 2024.8.1

Improvements Filewave Integration Description of Changes By providing a predefined web service to be...
Release date: 2024.11.01

OTRS 2024.7.1

Improvements Scheduled Multi-Stage GenericInterface WebService Operations Invoker Description of Changes Added a new time-based...
Release date: 2024.09.20

OTRS 2024.6.1

Improvements Merged OTRSStatePreselectionResponseTemplates Addon Description of Changes Merged the OTRSStatePreselectionResponseTemplates feature into the framework....
Release date: 2024.08.08