OTRS is a managed service management solution. Hosting, patching, maintenance and more are handled by the OTRS Group, meaning less resource expenditure and more time for important tasks for you!
((OTRS)) Community Edition is an open source help desk and ticketing system.
It can be used by any company, if they have the in-house skills to install, customize and support it.
Note: The ((OTRS)) Community Edition won’t be maintained anymore. Updates and security fixes are no longer released. (EOL)
OTRS is a professional service management solution that is backed by a team of developers, consultants, support staff and trainers. It incorporates many tools needed by service owners to deliver, oversee and optimize services, such as:
OTRS is a complete service management solution for businesses that are ready to professionalize their service and support desks – be those internal or external. And, it integrates perfectly with your existing landscape.
Getting started is easy!
We will talk with you about your current use case and system and discuss things like VPN usage, integrations, and access requirements. Together, we will thereby create a plan for your successful migration.
OTRS Group employs a team of professional tech writers that is responsible for fully documenting the product for our customers. Documentation is available online for currently supported products and via HTML, ePub or PDF. The following documentation is currently available to customers:
Most OTRS documentation is available in English, German and Hungarian.
The OTRS API is currently available for OTRS 7.x and OTRS 8.x. It is fully documented and available for reference at https://doc.otrs.com/doc/manual/admin/8.0/en/content/processes-automation/web-services.html.
By working with the OTRS API, companies can do even more with their instance. It allows OTRS to interact with external systems in a whole variety of ways, such as: