((OTRS)) Community Edition

Still using ((OTRS)) Community Edition?

Never at risk with updated software. Go pro. Go OTRS.

Get Started with OTRS

What is
((OTRS)) Community Edition?

((OTRS)) Community Edition is an open source help desk and ticketing system.
It can be used by any company, if they have the in-house skills to install, customize and support it.

Note: The ((OTRS)) Community Edition won’t be maintained anymore. Updates and security fixes are no longer released. (EOL)

What is OTRS?

OTRS is a professional service management solution that is backed by a team of developers, consultants, support staff and trainers. It incorporates many tools needed by service owners to deliver, oversee and optimize services, such as:

  • CMDB
  • chat tools
  • powerful API
  • business process automation
  • ITSM
  • knowledge base

OTRS is a complete service management solution for businesses that are ready to professionalize their service and support desks – be those internal or external. And, it integrates perfectly with your existing landscape.

OTRS 8 Modern Agent Interface

What's the difference between
((OTRS)) Community Edition and OTRS?

((OTRS)) Community Edition

OTRS 6.xNo longer maintained (EOL)
Support:
No support available.
User Interface:
Outdated look and functionality.
OTRS Documentation:
Maybe. OTRS 6-related documentation has reached end of life by the manufacturer. Any updates to this would need to be funded and supported by independent teams.
Features:
OTRS freebie features until OTRS 6.
Training:
No training available.
OTRS API:
Not publicly available.
Data Protection:
High risk!
Security fixes are not available!
For example, see latest security advisories

OTRS

OTRS 8.xLatest release
Support:
Direct from the product manufacturer.
User Interface:
Modern interface for your team that can be personalized and a representative customer service portal for your customer.
OTRS Documentation:
Product manufacturer has professional software documentation team.
Features:
Unlimited choice of features to OTRS 8 and an exclusive choice of feature add-ons.
Training:
Professional training team in place.
OTRS API:
Available with online reference documentation.
Data Protection:
Patching instantly done for managed customers by product manufacturer.

Your Benefits in Moving to OTRS

Move to OTRS

Getting started is easy!
We will talk with you about your current use case and system and discuss things like VPN usage, integrations, and access requirements. Together, we will thereby create a plan for your successful migration.

Contact OTRS Experts

About OTRS Documentation
and Manuals

OTRS Group employs a team of professional tech writers that is responsible for fully documenting the product for our customers. Documentation is available online for currently supported products and via HTML, ePub or PDF. The following documentation is currently available to customers:

Most OTRS documentation is available in English, German and Hungarian.

OTRS API

The OTRS API is currently available for OTRS 7.x and OTRS 8.x. It is fully documented and available for reference at https://doc.otrs.com/doc/manual/admin/8.0/en/content/processes-automation/web-services.html.

By working with the OTRS API, companies can do even more with their instance. It allows OTRS to interact with external systems in a whole variety of ways, such as:

  • Sending and receiving data
  • Updating data
  • Creating a ticket based on external events
  • Modifying a ticket based on external events
  • Creating a calendar appointment automatically

Ready to talk with an OTRS Expert?