After its re-establishment, Excelitas implemented OTRS at an international level as a high-performance ticketing tool
Excelitas Technologies Corp. is a global technology leader for OEM customers in the area of optoelectronics and innovative, customized solutions for medical lighting, analytical instrumentation, clinical diagnostics, industrial safety and security, and aerospace and defense applications. In 2013, Excelitas acquired Qioptiq and Lumen Dynamics, which are currently being integrated into the company.
Excelitas Technologies Corp.
- Best adaptability to user’s needs
- Multilingual support
Minimization of employees’ working time
- Greater transparency, improving teamwork
- More efficient shared services in IT through the assignation of local or global responsibilities
Process Management and TicketWorkflows
Unstable system for internal IT service makes worldwide centralized support impossible
Multilingual solution enables transparent workflows throughout all subsidiaries and now also maps processes
The ITSM cloud solution of OTRS is reliable, fast and extremely productive
OTRS offers the enormous advantage of allowing us to test it in a simple, uncomplicated way, and the software remains highly adaptable without losing any of its performance.Stefan Goerke, IT Infrastructure Manager at Excelitas
ENAV needed a help desk software with integration possibilities to record and speed up internal processes.