Standardized processes for ticket handling
Transparent and efficient customer communication
Monitoring and control of service quality
Measurement of KPIs
Process engine
Dynamic fields
CMDB
Web Services
Transfer of relevant ticket data to merchandise management system
Time recording of the agents
Barrier-free internal collaboration during ticket processing
Mapping of different SLAs
Process automation
Possibilities for individualization
The SIEVERS-GROUP is an IT system house and full-service provider for integrated IT solutions. The company employs around 350 people at its headquarters in Osnabrück (Germany) and its subsidiary in Kaarst (Germany).
The SIEVERS-GROUP’s business model is based on the three interrelated pillars of consulting, solutions and operations. Accordingly, in addition to traditional support for its individually designed IT solutions comprising hardware and software, the group also offers the provision and operation of individual servers through to complex IT infrastructures.
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