administration
4Translating the OTRS Admin Manual
UPDATE: Please note that since OTRS 4, translations are managed exclusively via transifex. As you may know, the admin manual of OTRS can be translated. We
Using one time passwords for securing login
Sometimes the basic authentication provided by OTRS via database or LDAP is not enough for securing the access to an application. RFC 4226 describes the
Proof of concept – visualizing the CMDB
Finding out the link-chains of CMDB items is not that easy sometimes.
With the help of the graphviz project your items and their connections can now be visualized.
OTRS Sysconfig: A jungle.
One of the first things an admin is confronted with when choosing OTRS is the Sysconfig menu of the Admin Section. For an admin of previous versions, < 2.0, the configuration of OTRS was even more of a nightmare. OTRS, however, knows of this hurdle and is working on the solution, so be patient :)! Currently the Sysconfig looks like this:
