artificial intelligence
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Agentic AI vs. Generative AI: Comparison and Best Practices
Artificial intelligence (AI) is now firmly established in the workplace and in many other areas of daily life. While many people use it routinely, AI continues to evolve. While generative AI represents the most common form of use, agentic AI is now increasingly gaining ground.
This article compares both concepts, highlights their differences, and explains how the two forms of AI can be used intelligently or combined with one another.
AI in SMB IT: Status Quo and Solution Strategies
Artificial intelligence has promised to change customer behavior and revolutionize IT operations. In fact, it is already steadily doing so today. The hype is massive and its relevance is enormous. Many companies and individuals fear they may not be able to keep up. They worry about falling behind.
This article, based on recent survey data, examines what is realistic for SMBs when it comes to AI adoption. It also considers what remains wishful thinking. And, it offers recommendations for appropriate IT strategies. In contrast to AI euphoria, this article creates a realistic picture of the current status quo.
Large Language Models (LLMs) and Machine Learning: Background and Use in Customer Service
Artificial intelligence (AI) is bringing striking improvements to customer service. The challenge, however, is that many organizations still don't know how to make practical use of it. The excitement is real, and daily uses are varied. However, the true business value is slow to reach many companies.
To use AI effectively, it takes a deeper understanding of the mechanisms behind it. This article explores what Large Language Models (LLMs) and Machine Learning (ML) can accomplish in customer service.
AI in Customer Service
Artificial intelligence in customer service is an important competitive factor. This article explains the importance of artificial intelligence (AI) in customer service, its benefits and useful best practices.
AI in ITSM – Importance, Examples and Study
Recently, there has been a lot of AI hype in ITSM. Companies have recognized that artificial intelligence (AI) and automation can significantly increase efficiency, shorten resolution times, improve service availability and much more. Find out all about how AI is revolutionizing IT service management here.
What are the advantages of artificial intelligence?
Artificial intelligence (AI) is a defining topic in the corporate world. Plenty of organizations are implementing AI systems to automate tasks or make better decisions, for example. This article looks at the specific advantages and disadvantages of artificial intelligence - and how companies can make the best possible use of this technology.
AI summaries of texts: tips and importance in ITSM
Artificial intelligence (AI) is becoming increasingly important. The main challenge for companies is using the new technologies effectively. AI-supported summaries of content are a useful way to act more easily, quickly and productively. This article shows how this can best be achieved – and how summaries can be connected to knowledge bases.
AI chatbot: advantages and tips for companies
Artificial intelligence (AI) is already part of everyday life in plenty of areas. One of these areas is chatbots. Conversational AI chatbots are one of the most common applications of generative AI. This article focuses on their advantages, how they work and tips for using them.
How to Build a Knowledge Base – and Get the Most Out of It
Knowledge is an important success factor for companies, but it often disappears into the black hole of various storage locations. In short: knowledge alone - especially in the hands of individuals - is not enough. It must also be easily accessible and organized. This article shows how customers and employees can use it quickly and flexibly with the help of a database.
Self-service: what it means
Customers want one basic thing: quick solutions to their concerns and problems. An intelligent self-service portal makes this possible, improving the customer journey and saving service employees’ time. However, it is important that companies approach this area in a precise and structured manner.
Process automation: More freedom to drive added value
Challenges, such as high costs and competitive pressure, characterize the professional world. At the same time, many companies are squandering their potential with unnecessarily long routine tasks. The solution is to automate repetitive business processes. This article shows exactly what this means and how it can work for your business.
How artificial is artificial intelligence?
Artificial intelligence has been part of our lives for a long time. What exactly do we mean by this, how is machine learning to be classified and is AI used everywhere?
Business Trends to Watch in 2020
What are the trends for 2020 when it comes to your company? We give you an overview.
