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                    SLA vs. XLA: The Promise of an Experience-Centered Approach
                    Traditionally, ITSM has relied heavily on Service Level Agreements (SLAs),
                    • Customer Service, ITSM
                    • Tobias Kortas
                    Trends and Forecasts: ITSM in 2026 – and Beyond
                    IT Service Management is undergoing a transformation so profound that
                    • ITSM
                    • Tobias Kortas
                    Cyber Threat Management: Background, Examples, Steps, and Challenges
                    Cyber threats no longer appear as isolated and easily recognizable
                    • Security & Compliance
                    • Author OTRS
                    View OTRS Blog
                    Case Studies with OTRS

                    OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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                    behind the scenes

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                    20/12/2021 | Author OTRS
                    A Look Back at Our 2021 CSR Activities

                    A Look Back at Our 2021 CSR Activities

                    Another year full of ups and downs. Yet we have maintained our commitment to social and sustainable CSR activities throughout 2021.
                    OTRS Group
                    03/12/2020 | Author OTRS
                    A Review of Our CSR Activities in 2020

                    A Review of Our CSR Activities in 2020

                    Even though we were limited in our actions due to contact restrictions, there were numerous ways to help. A review of OTRS Group CSR activities.
                    OTRS Group
                    26/10/2020 | Author OTRS
                    OTRS AG Supports the Women’s Shelter in Oberursel With Donations, Clothing and Toys

                    OTRS AG Supports the Women’s Shelter in Oberursel With Donations, Clothing and Toys

                    The current situation leads to increasing tensions in households, that’s why the OTRS AG supports the women's shelter in Oberursel with donations.
                    OTRS Group
                    23/03/2020 | Author OTRS
                    “OTRS 8 is by far the biggest modernization release in OTRS history”

                    “OTRS 8 is by far the biggest modernization release in OTRS history”

                    The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.
                    OTRS Group
                    02/03/2020 | Guest Author
                    Successful CMDB Implementation – a Use Case

                    Successful CMDB Implementation – a Use Case

                    When introducing a CMDB, there are a few things to keep in mind to ensure that it delivers the desired results.
                    ITSM
                    30/12/2019 | André Mindermann
                    Reflections 2019: Business, Bias and Balance

                    Reflections 2019: Business, Bias and Balance

                    Our CEO André Mindermann looks back on 2019 and reflects on the most important highlights. In addition, he sets the focus for the year 2020.
                    OTRS Group
                    09/09/2019 | Author OTRS
                    “My dream is to run a farm on my own one day.”

                    “My dream is to run a farm on my own one day.”

                    Eight answers from our COO Christopher Kuhn.
                    OTRS Group
                    29/08/2019 | Author OTRS
                    OTRS Company Event 2019

                    OTRS Company Event 2019

                    The group celebrated its 9th international Company Event, which focused on the company's mission statement.
                    OTRS Group
                    19/08/2019 | Author OTRS
                    “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

                    “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…”

                    Eight questions to Sabine Riedel, our board member responsible for the Marketing and Human Relations departments.
                    OTRS Group
                    07/08/2019 | Author OTRS
                    “In a way, I’ve become a pilot…why?“

                    “In a way, I’ve become a pilot…why?“

                    Eight answers from our CEO André Mindermann.
                    OTRS Group

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