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                    The Path to Effective Ticket Management
                    Backlogged tickets, long response times, frustrated customers: without effective ticket...
                    • Customer Service
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                    Internal services should be easy to use. In practice, they...
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                    Artificial intelligence and automation are now firmly embedded in modern...
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                    cybercrime

                    6
                    15/05/2025 | Jens Bothe
                    IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

                    IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

                    The findings from the “OTRS Spotlight: Corporate Security 2024” survey* reveal a significant shift in how organizations approach IT and cybersecurity. IT security is slowly but surely reaching a strategic level. Companies re cognize the growing threat landscape.
                    Blog | Security & Compliance
                    08/03/2021 | Jens Bothe
                    Cyber security and Cyberattacks: Investments that pay off

                    Cyber security and Cyberattacks: Investments that pay off

                    The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
                    Security & Compliance
                    27/01/2020 | Jens Bothe
                    How public authorities should deal with security risks

                    How public authorities should deal with security risks

                    Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
                    Security & Compliance
                    13/01/2020 | Christopher Kuhn
                    CCPA Continues GDPR Trends

                    CCPA Continues GDPR Trends

                    The CCPA went into effect on January 1, 2020. What will it mean to businesses?
                    Security & Compliance
                    27/05/2019 | Jens Bothe
                    Infrastructure Security Requires Team Work

                    Infrastructure Security Requires Team Work

                    Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
                    Security & Compliance
                    14/01/2019 | Author OTRS
                    IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

                    IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

                    The differences between Germany and the USA are small, and one sector stands out the most.
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