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                    Recent Articles
                    AI and IT Security: Between Opportunities and Risks
                    Artificial intelligence (AI) has gained significant relevance – and benefits...
                    • AI & Automation, Security & Compliance
                    • Tobias Kortas
                    Automatic Ticket Routing: Background, Benefits, Best Practices
                    In customer service, fast responses and reactions are required ones...
                    • AI & Automation
                    • Tobias Kortas
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                    Case Studies with OTRS

                    OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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                    cybersecurity

                    9
                    02/06/2025 | Tobias Kortas
                    Best practices for incident response management

                    Best practices for incident response management

                    Sophisticated incident response management makes it possible to respond well to incidents, contain their consequences and routinely increase security. As the stakes are high, this is a critical area that requires a highly organized, orchestrated approach. These best practices help you manage incidents successfully.
                    Best Practices
                    15/05/2025 | Jens Bothe
                    IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

                    IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

                    The findings from the “OTRS Spotlight: Corporate Security 2024” survey* reveal a significant shift in how organizations approach IT and cybersecurity. IT security is slowly but surely reaching a strategic level. Companies re cognize the growing threat landscape.
                    Blog | Security & Compliance
                    14/05/2025 | Andreas Bender
                    Risk Management: Its importance and the role of OTRS

                    Risk Management: Its importance and the role of OTRS

                    Risks are an integral part of business life. Every day, organizations face a variety of potential threats and challenges that can jeopardize their business objectives. In this regard, effective risk management is crucial to identify, assess and respond to risks appropriately. In this article, we highlight the importance of risk management for organizations and how OTRS is a solution for implementing risk management processes.
                    Blog | Security & Compliance
                    11/12/2023 | Bernd Maus
                    Incident Management – Meaning, Objectives and Process

                    Incident Management – Meaning, Objectives and Process

                    Effective incident management is a key prerequisite for smooth and secure company or organization operation. The following provides a detailed overview of the importance, objectives, roles and processes related to incident management.
                    ITSM | Security & Compliance
                    06/09/2021 | Jens Bothe
                    IoT Cyber Security: Security for Smart Objects

                    IoT Cyber Security: Security for Smart Objects

                    Networking, whether in the smart home or Industry 4.0, brings many advantages. But it also provides more opportunity for cyber attacks. Here is an overview.
                    Security & Compliance
                    09/08/2021 | Jens Bothe
                    Cyber Resilience in Companies

                    Cyber Resilience in Companies

                    Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
                    Security & Compliance
                    24/05/2021 | Jens Bothe
                    About the right cyber security tool

                    About the right cyber security tool

                    Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
                    Security & Compliance
                    06/04/2021 | Luciano Alves De Oliveira
                    Pairing SOAR and SIEM Tools Means Faster Time to Resolution

                    Pairing SOAR and SIEM Tools Means Faster Time to Resolution

                    Faster time to resolution requires the right tools.
                    Security & Compliance
                    04/11/2020 | Jens Bothe
                    Security Incident Management Process – Planning and Implementation

                    Security Incident Management Process – Planning and Implementation

                    How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
                    Security & Compliance

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