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                    it-sa is one of the largest dialog platforms for industry-specific IT security solutions. It will take place from October 27 to 29, 2026 in Nuremberg.

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                    Recent Articles
                    AI and IT Security: Between Opportunities and Risks
                    Artificial intelligence (AI) has gained significant relevance – and benefits...
                    • AI & Automation, Security & Compliance
                    • Tobias Kortas
                    Automatic Ticket Routing: Background, Benefits, Best Practices
                    In customer service, fast responses and reactions are required ones...
                    • AI & Automation
                    • Tobias Kortas
                    View OTRS Blog
                    Case Studies with OTRS

                    OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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                    Tag

                    data security

                    20
                    15/05/2025 | Jens Bothe
                    IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

                    IT Security Trends 2025: 5 Priorities for Decision-Makers and Security Teams

                    The findings from the “OTRS Spotlight: Corporate Security 2024” survey* reveal a significant shift in how organizations approach IT and cybersecurity. IT security is slowly but surely reaching a strategic level. Companies re cognize the growing threat landscape.
                    Blog | Security & Compliance
                    17/01/2025 | Tobias Kortas
                    DORA: How cyber security works in the financial sector

                    DORA: How cyber security works in the financial sector

                    The DORA regulation means additional work for companies in the financial industry, but it is also an important opportunity. It’s a chance to increase their cyber resilience, respond effectively to incidents and achieve a consistently high level of security.
                    Security & Compliance
                    24/06/2024 | Tobias Kortas
                    Data management: definition, benefits and best practices

                    Data management: definition, benefits and best practices

                    Data and information are now among the most important resources. The problem is that most companies don't even know what data they have or how to use it. Valid data helps teams understand target groups correctly and create the right messages for them. The more structured the data is, the more easily companies can use it. Data management, including its benefits and practical tips for companies, is the topic of this article.
                    Best Practices | ITAM
                    20/03/2024 | Tobias Kortas
                    How to Ensure Reliable Protection for Critical Infrastructure

                    How to Ensure Reliable Protection for Critical Infrastructure

                    The critical infrastructure is in the spotlight – among security teams and politically. It must be protected from threats so that it is always available to people. This article looks at how this can be achieved.
                    Best Practices | Security & Compliance
                    15/03/2024 | Tobias Kortas
                    Data governance – definition, advantages, tips, tools

                    Data governance – definition, advantages, tips, tools

                    Nowadays, we experience an increasing flood of data. It is increasingly important for companies to figure out how to handle data: Who has control over it and what exactly is the best way to handle it? This article sheds light on what data governance is and how companies can best benefit from it.
                    Best Practices | Security & Compliance
                    08/07/2022 | Bernd Maus
                    ISO 27001 Certification

                    ISO 27001 Certification

                    ISO 27001 certification signifies that a company or organization has established an ISMS that is in line with the international standard. Learn what you need to look out for and how to find the right ISMS solution to support certification efforts.
                    Digital Transformation | Security & Compliance
                    09/08/2021 | Jens Bothe
                    Cyber Resilience in Companies

                    Cyber Resilience in Companies

                    Does your company have the capabilities to recover as quickly as possible in the event of a cyber attack? Read why your company should be brought back to normal as quickly as possible and damage from cyber attacks should be kept to a minimum.
                    Security & Compliance
                    24/05/2021 | Jens Bothe
                    About the right cyber security tool

                    About the right cyber security tool

                    Finding the right cyber security tool is not always easy. We have prepared a selection of tools and explain the differences.
                    Security & Compliance
                    08/03/2021 | Jens Bothe
                    Cyber security and Cyberattacks: Investments that pay off

                    Cyber security and Cyberattacks: Investments that pay off

                    The digitization of business is picking up speed. Find out why cyber security should not be neglected here.
                    Security & Compliance
                    22/12/2020 | Christopher Kuhn
                    Taking a Look at 2021

                    Taking a Look at 2021

                    What trends will shape your IT organization or business in the upcoming year? Christopher Kuhn, COO OTRS Group, gives an outlook.
                    OTRS Group
                    04/11/2020 | Jens Bothe
                    Security Incident Management Process – Planning and Implementation

                    Security Incident Management Process – Planning and Implementation

                    How does an incident management process work? What has to be considered in case of an incident? And how can STORM help?
                    Security & Compliance
                    02/11/2020 | Jens Bothe
                    Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises

                    Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises

                    More and more shopping takes place online. But it is also becoming less secure. What do buyers have to do to buy safely online?
                    Security & Compliance
                    10/02/2020 | Christopher Kuhn
                    Has the Public Sector Embraced Cloud-based SaaS?

                    Has the Public Sector Embraced Cloud-based SaaS?

                    The public sector has been slowly moving towards cloud-based SaaS solutions. Learn about steps providers take to address common questions.
                    Digital Transformation
                    27/01/2020 | Jens Bothe
                    How public authorities should deal with security risks

                    How public authorities should deal with security risks

                    Tighter security measures apply to critical infrastructures. We provide recommendations for risk management.
                    Security & Compliance
                    13/01/2020 | Christopher Kuhn
                    CCPA Continues GDPR Trends

                    CCPA Continues GDPR Trends

                    The CCPA went into effect on January 1, 2020. What will it mean to businesses?
                    Security & Compliance
                    27/05/2019 | Jens Bothe
                    Infrastructure Security Requires Team Work

                    Infrastructure Security Requires Team Work

                    Infrastructure security is a critical concern that requires coordinated attention by governments, businesses and individuals.
                    Security & Compliance
                    04/03/2019 | Christopher Kuhn
                    Cloud or no cloud – that is the question! OTRS offers both.

                    Cloud or no cloud – that is the question! OTRS offers both.

                    Asking whether or not the cloud is the best option for you? Consider this.
                    Digital Transformation | ITSM
                    28/01/2019 | Christopher Kuhn
                    GDPR: Here come the fines…

                    GDPR: Here come the fines…

                    The GDPR has been active since May 2018 and the first large fines have now been imposed.
                    Security & Compliance
                    14/01/2019 | Author OTRS
                    IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

                    IT Focus in 2019: What Are the Top Priorities for German and American CIOs?

                    The differences between Germany and the USA are small, and one sector stands out the most.
                    Leadership
                    03/12/2018 | Christopher Kuhn
                    Is Your Business Ready For Consumer-Driven Change?

                    Is Your Business Ready For Consumer-Driven Change?

                    With the introduction of the DSGVO more people are sensitized to what happens with their data.
                    Security & Compliance

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