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OTRS is a flexible and customizable service management platform
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Solution
Service Desk Solutions
Purpose-built solutions apply this system to specific service use cases.
Help Desk
Keep service running at the center.
Customer Service & Support
Ignite your customer connections.
IT Service Management
Shape your IT landscape.
Office Management
Keep your operations in motion.
HR Management
Keep your organization alive.
Cyber Defense – STORM
Defend your digital world.
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  • 04/09/2026
  • 04/09/2026
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  • 01/09/2026
  • 04/09/2026
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  • Conference
  • 27/10/2026
  • 29/10/2026
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Recent Articles
What Agentic AI Is and How to Use It Effectively
Agentic AI is one of the most important innovation topics
  • AI & Automation
Service Experience Platforms (SXP): New Term for a Greater Focus on Experience
ITSM and customer service are currently undergoing a paradigm shift.
  • Customer Service, ITSM
IT Budget and Business Value: The Most Important Criteria for ITSM Solutions
Purchasing decisions in areas such as ITSM are clearly shaped
  • IT Budget
View OTRS Blog
Case Studies with OTRS

OTRS success stories highlight how real customers use OTRS to improve service & automate business processes to achieve operational success.

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